Hawke Internet Solutions can guide and help you throughout the entire process of creating or updating your web presence. Most of our clients have a vision of what they want, but do not know how to achieve that vision. We support you from start to finish, answering your questions addressing your concerns and turning your website vision into reality.
What are name servers?
Name servers are the means by which internet browsers (Internet Explorer, Firefox
etc) know where to find the files that form your website. When name servers are
set up, or changed, the resultant information has to propagate across the
world-wide internet. This can be completed within one day (sometimes within
hours) but can take as much as three days.
At Hawke Internet, we know how to manage a change
of name servers so that, to the public eye, it is a seamless, 'invisible'
change. Your site never disappears from public view during the
changeover.
Why different styles?
Hawke Internet will never give you a clone, or even an adaptation of another client's site. We create a new design for your site adding your ideas to our own and building a site that meets your business needs. We know that what works for one client may do nothing for another client's business. and thus we design a bespoke web site for each of our clients.
Search
Engine Optimisation
Tap into the searches occurring in your industry and put your site
directly in front of potential customers who are searching for what you are
selling.
Contact
us
to learn how we can optimise your
visibility and positioning on the major search engines.
Web
Design
Wherever in the world you may be, we can create an individually designed
website that will work for you.
Does Hawke Internet deal only with Hawkes Bay clients?
No.
Our client base extends around the globe and onto several continents. In fact,
the majority of our business is currently outside of Hawkes Bay and
international. A great strength of our web design and hosting business is that
we can provide a full and reliable service to anyone in the world who has a
computer and an internet connection.
Hawke Internet however, remains very much a Hawkes Bay business. We are very
proud to have our base in Hawkes Bay, New Zealand and we like to think that our
values and our business style very much reflect the great strengths of this
wonderful part of the world. top of page
What experience does Hawke Internet have?
Every
member of our team has more than ten years experience in the internet business.
Some of us go back to the mid 1990's, when the internet was a very different
place indeed! Our designers have extensive experience of building a very wide
range of sites, from smaller company brochure and informational sites, up to
vast internet-based, backend database systems for multinational companies.
In addition to our strong technical experience, we can also boast a good design
background and we believe that we have an understanding of what makes a web
site visually pleasing and easy to use.
We have powerful design software packages and the skills to use them to make
your project the success it deserves to be! top of page
What is an optional maintenance charge?
At Hawke Internet we understand that a website can be (indeed, should be) a
growing and ever-changing document. At the end of the design process of any project
we offer our client the option of paying a small annual fee to cover all
content changes throughout the site over a year.
If a business expects to update special offers or put out seasonal news, all
this will be covered by the maintenance fee. In fact, any change to existing
page content is covered by the flat fee. Alterations such as the addition of
new pages or changes to the structural design of the site or the page would not be covered
by the maintenance fee.
But we do stress that this is an optional service. If our clients believe that
they will have few changes to their site, or prefer to tackle any changes
themselves, we are more than happy to provide any maintenance work is on an 'as
needed' basis. top of page
Why do you ask for a deposit?
Every website design project demands a significant investment of time on our part and
as you will understand, design work produced for one client cannot be
"resold" if it suddenly becomes unneeded.
The deposit provides a demonstration of commitment to the project by the client
and gives our company a degree of insurance against the otherwise certain loss
if our client should pull out of the project after significant design work has
been undertaken. top of page
Can I set up a payment plan?
Absolutely! At Hawke Internet we understand that cash flow can be tight, that business can
experience peaks and troughs, and that the website design costs represent a
significant investment to the smaller business. We are always happy to develop
a payment plan with you to ease the burden as much as possible. Your site will
still go live as soon as it is ready - our first concern is to get you
functioning online as soon as possible. top of page
What alternatives are available for payment?
We are happy to receive payment via any
major credit or debit card, by bank transfer or deposit, by cheque or in cash.
We regret that we cannot accept EFTPOS payments. Although we prefer payment in
New Zealand dollars we can also accept payments in US dollars, British Pounds
or Euros, for the convenience of our international clients. A nominal currency
conversion fee may be applied to payments in currencies other than the New
Zealand dollar. top of page
Why don't you offer unlimited bandwidth?
The
reason why we do not offer unlimited bandwidth
is because there is no such thing!
Web hosts that offer such services
are providing false advertising. Most
will at the very least reassess you
once your website starts to grow and
use more bandwidth. For more information
on unlimited bandwidth, please visit: top of page
We
do not allow any kind of warez content
on our servers, we allow only legal
adult content at our discretion. Please
refer to our "Terms of Service" for
more information and contact us
if
in
any
doubt.
Offending
sites
will
be
terminated
without
notice or refund. top of page
No,
there is no minimum contract or commitment.
You may contact our support department
at any time to request a cancellation
of your account. No further payments
will be requested from you, although
all monies paid will be forfeited. top of page
We
can host your sub-domain. However,
the owner of the domain must configure
your sub-domain to point to the IP
address that we provide to you. top of page
Account
Questions
Why should I choose Hawke Internet hosting for my website?
When
you entrust the hosting of your website to Hawke Internet, you receive fast
reliable performance at a great value price along with an extensive array of
tools and software to assist you in the growth and further development of your
site. Unlike many other hosting companies that share hosting space with others,
limiting the services that they can provide and leading to slow server
response, our hosting servers are dedicated ONLY to ourselves and our clients.
This enables us to provide our clients with high value, high performance,
highly reliable, full feature, hosting at a truly competitive price. top of page
What do I receive with my hosting account?
All
of our web hosting packages come with a vast suite of features, such as statistical
software up to content management add-ons such as Wordpress as standard and
fully included in the price of your chosen hosting account. On our hosting
pages you can read more about the features that every one of our web hosting
clients receives. top of page
We
will set up your account as soon as
possible after you have placed your
order (usually within 12 hours). Once
you have received your welcome email
(which is sent to you upon your account
being set up), you can login to your
account via FTP and upload your website. top of page
After
you change the name servers for your
domain at the registrar where your
domain is registered, it can take
up to 72 hours for
those changes to take effect. top of page
Of
course! You can upgrade your account
at anytime, without any processing
fees or interruption of service. All
you have to do is let us know which
hosting plan you would like to upgrade
to. We can also customize a plan to
fit your exact needs. top of page
Yes.
All accounts are backed up on a weekly
basis. However, it is strongly recommended
that you keep an up-to-date backup
of your account on a local computer
(eg. your desktop). Ultimately it is your responsibility to back up your account. top of page
You
can download a daily account backup
by logging into your account control
panel and clicking on “Backups”. There
you will find the facility to backup your home
directory, your SQL databases and
your email aliases/filters. Simply
click on each link to download the
backup files. We strongly recommend
that you do this on a regular basis. top of page
Yes. For full information
and pricing, please see our Domain Search page or contact our sales department
with the domain name that you would like
to register. top of page
Yes.
You can host additional domain names
on sub-domains of your main account.
For example, we can point “Your2ndDomain.com”
to “sub.YourMainDomain.com” and have
it appear as a real account to everyone
else. This feature is useful
for people who have more than one active
domain
name. top of page
To demonstrate our confidence
we offer a 7-day
money back guarantee. If for any reason
you are not completely satisfied with
our hosting services and you cancel
within the first seven days of your
account setup, we will refund your
money (excluding any setup fees, fees
for additional features and transfer fees).
Please
note: The money back guarantee does
not apply if your account is terminated
at any time within the guaranteed
period for breach of our terms and
conditions, or if you exceed the
allocated and allowed bandwidth usage
for your plan. Accounts that are renewed
for additional terms do not
qualify for our money back guarantee.
We reserve the right not to honour
the money back guarantee where the
customer has requested a refund in
the past. top of page
If
for any reason (except for scheduled
maintenance downtimes) our network or servers
are down for longer than 0.1% in any
month, you may request a 50% discount
for that month's services. top of page
With Hawke Internet,
you never need to worry about an increase
in your account fees. When you sign up for
one of our packages and remain a continuous
customer your fee will not alter while
your payment plan remains the same.
Please be aware that the price freeze
guarantee does not apply to our hot deals or 'specials'
or any discounted web hosting plans, nor
if your account is suspended due to
non-payment or for any other valid
reason. Nor will it apply
in the event of our network costs increasing.top of page
Yes.
We have a variety of Perl/CGI and
PHP scripts that you can use. To give
you some examples, we have message
board, counter, guest book, chat room
and
more. top of page
The
path to Sendmail is: /usr/sbin/sendmail top of page
Script
and Software Questions
Can I run a message board on my account?
Yes.
We support both Perl/CGI and PHP message
boards. However, there are some older
message boards that use flat files
instead of a database (such as MySQL)
to store all data which in turn
cause high server loads and are
much slower. Therefore, we only allow
message boards that use a database. top of page
Hawke
Internet enforces a strict "No SSH"
policy. We will also instantly suspend
any account that uses a script which
can be used to elevate privileges
or enable SSH services. In the event
that this occurs no refund will be
payable to the account holder or payee. top of page
